• Privacy Policy
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  Privacy Policy

  VicAsset Advisors UK Limited and its affiliates are committed to protecting and respecting your privacy. This Policy explains how your personal information is processed by the VicAsset affiliates listed in the Data Controllers and Contact section below (“VicAsset”, “us”, or “we”). It also tells you how you can access and update your personal information and make certain choices about how your personal information is used by us.

  This Policy covers personal information we collect through our websites at www.vicasset.com and our SharePoint environment (the "Sites") as well as in connection with our valuation, workout and servicing of loans and other asset management related services carried out on behalf of certain funds managed by Oaktree Capital Management, L.P. (“Oaktree”) and other customers.

  It also explains how we collect information through the use of cookies and related technologies on our Site. Certain sections may not be applicable to you depending on how your personal information is provided to us.

  We may also provide additional information about our privacy practices at other points – for example when we provide services to new borrowers as part of a new loan portfolio acquisition – and where this will help mean we can provide more relevant and timely information.

  Information we may collect about you

  We may collect and process the following information:

  Site visitors

  • Contact information such as your name, email address or login ID when you access or make an enquiry on our Sites; and
  • Information automatically collected from your use of our Sites such as technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and information about your visit (such as clickstream data, pages you interact with and lengths of visits to certain pages). Some of this information may be collected by cookies or other technologies (see below for more details).

  Vendors, operating partners and other service providers

  • Contact information such as name, address, position, organization, email address and phone number;
  • Financial details (for invoicing and billing purposes); and
  • KYC due diligence information on directors or beneficial owners (where required to meet specific anti money laundering, counter terrorism financing and anti-bribery legislation).

  Persons connected with investments

  As part of the services that we provide to our customers, we will process personal information about relevant persons connected with the Investments (such as borrowers, guarantors or tenants). This comes from a number of sources, including the vendors of the relevant assets during the acquisition process, from you directly or from our customers and other affiliates, agents, delegates (including special service providers and sub-service providers), professional advisors or third-party financiers or carrying out checks using publicly or commercially available sources. We will ensure that these searches are proportionate to the purposes outlined below. Your personal information may be combined from these different sources for the purposes outlined below.

  • Contact information such as your name, address, position, organization, email address and phone number;
  • Date of birth, nationality and the amounts outstanding under a loan (or other financial instrument), and the previous performance of the loan as well as related documentation and correspondence;
  • Information relating to your financial circumstances such as the nature of your profession or business, your income, assets and liabilities as well as sensitive data such as criminal records, and political affiliations. This may include information about other relevant persons connected with the Investment (for instance, we may process information about your family, guarantors or sponsors in respect of personal guarantees in order to establish your net worth or information about tenants to establish the value of relevant properties).

            If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us for the purposes outlined in this Policy.

           We do not knowingly process any personal information about anyone under the age of 18.

  Purposes and legal basis of processing

  We use your personal information in the following ways, relying on the following lawful grounds:

  Website visitors

  In accordance with our legitimate interests (when these interests are not overridden by your data protection rights):

  • to send service related communications and to respond to your enquiries;
  • to administer, maintain and improve our Site and services; and
  • for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

  Vendors, operating partners and other service providers

  • to carry out our obligations arising from any contracts entered into between you and us and to facilitate the provision or receipt of services;
  • to maintain internal records and to communicate for business purposes; or
  • to comply with any relevant legal or regulatory obligations (e.g. to meet specific anti money laundering or counter terrorism financing requirements).

  Persons connected with investments

  • in accordance with our legitimate interests, to manage and administer your loan (including your ability to repay the loan and to determine the appropriate strategy) and any related guarantee(s) or security including the collection of the debt owed by you;
  • to comply with any relevant legal or regulatory obligations (e.g. to meet specific anti money laundering or counter terrorism financing requirements);
  • where the processing is necessary for reasons of substantial public interest on the basis of relevant laws; or
  • where the personal information has been manifestly made public by the individual.  

             We may also use your personal information in other ways for which we will provide specific notice and/or obtain your consent (where required) at the time of processing.

  Disclosure of your information

  • We may share your personal information with the following recipients for the purposes outlined above:
  • other affiliates within our group (including Oaktree and its investment funds). You can see more about our affiliates at https://www.oaktreecapital.com/;
  • our Operating Partners (including special service providers and sub-service providers), purchasers, asset managers, professional advisors and third-party financiers connected with a particular loan portfolio;
  • any law enforcement agency, court, regulator, government authority or other third party where in our reasonable opinion this is necessary to comply with a legal or regulatory obligation or otherwise to enforce or apply our terms of service, loan arrangements or other contractual obligations; or to protect the rights, property and safety of VicAsset or its affiliates, our clients and others. This includes exchanging information with other companies and organisations for the purposes of the prevention or detection of financial crime including fraud, money laundering and terrorist financing;
  • prospective or eventual buyers of our business (if we or substantially all our assets are acquired by or merged with a third party);
  • trusted third party service providers who perform services on our behalf or on behalf of Oaktree. These parties can only use your personal information as necessary to perform the relevant services or to comply with legal requirements. Examples of these parties include Primary Servicers, organisations that provide website hosting.

  Where we store your personal information

  The personal information you provide through our Sites is stored on servers in Ireland and Amsterdam and supported from London and New York.

  We may also transfer other personal information we hold about you to our affiliates and service providers acting on our behalf which are based outside of the European Economic Area, including in the US and India. Where this is the case, we will take steps to ensure that your personal information is adequately protected either by European Commission approved standard contractual clauses, an appropriate Privacy Shield certification or through binding corporate rules. A copy of the relevant mechanism can be obtained for your review upon request to us using the contact details below.

  We take reasonable steps to protect your personal information from unauthorised or unlawful processing and against accidental loss, damage or destruction. For example, we have contractual arrangements in place with organisations which process your personal information, and all information you provide to us is stored on our secure servers.

  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.

  Information about our use of cookies

  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

  Our Sites uses essential cookies that are required for the operation of our Sites. They include for example cookies that identify you once you have logged in (e.g. to our SharePoint site) to enable you to gain access to authorized content. These cookies are session cookies and will be deleted from your device once your session is terminated.

  You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

  Your rights

  You have various rights with respect to our use of your personal information:

  • Access: You have the right to request a copy of the personal information that we hold about you.
  • Accuracy: We aim to keep your information accurate, current, and complete. Please let us know if any of your personal information is not accurate or changes, so that we can keep your personal information up-to-date.
  • Objecting: In certain circumstances, you also have the right to object to processing of your personal information (including for marketing and profiling purposes) and to ask us to rectify, block, erase and restrict your personal information.
  • Porting: You may have the right to request that your personal information is ported to you or another data controller.
  • Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint to the applicable supervisory authority or to seek a remedy through the courts.

  Please note that there are exceptions to all these rights: for example, access may be denied if making the information available to you would reveal personal information about another person or if we are legally prevented from disclosing such information. If you wish to exercise any of these rights, please contact us using the contact details below.

  When we ask you to supply us with information we will make it clear whether the information we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any information we ask for is optional.

  How long we keep your personal information for

  We will retain your personal information for as long as we believe it necessary or desirable to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts. For more information, please contact us, using the contact information below.

  Changes to our policy

  We reserve the right to make changes to our practices and Policy at any time. If we change the way we handle your personal information, we will update this Policy and notify you as and when appropriate, usually by way of placing an updated Policy on our Site. If we make significant changes that materially alter out privacy practices, we may also notify you by other means, such as sending an email prior to the change.

  Data and controllers and contact

  Questions, comments and requests regarding this Policy are welcomed and should be addressed to privacy@vicasset.com or sent to the address below. For the purpose of applicable data protection law and this Policy, the relevant data controllers are:

   

  Data Controller	Responsible For
  VicAsset Advisors LLC (a Company incorporated in Delaware) whose registered address is Oaktree Capital Management LP, 333 S Grand Ave Ste 4050, Los Angeles, CA 90071-1561	Oversight of the corporate activities of VicAsset Advisors UK Limited and provision of Special and Master Servicing activities for its Customer(s)
  VicAsset Advisors UK Limited (Company Number 08003325) whose registered address is Verde, 10 Bressenden Place, 5th Floor, London, SW1E 5DH	All activities where VicAsset Advisors LLC has delegated certain aspects of its Special or Master Servicing activities
  VicAsset Advisors Spain SLU (Company Number B87266433) whose registered address is Calle Nanclares de Oca, 1B, 28022 Madrid, Spain	Provision of real estate advisory services as well as certain Special or Master Servicing activities which have been delegated by VicAsset Advisors UK Limited
  VicAsset Advisors Germany Gmbh (Company Number HRB 103556) whose registered address is Wirtschaftsprüfungsgesellschaft, Ulmenstraße 22, 60325 Frankfurt am Main, Germany	Provision of real estate advisory services as well as certain Special or Master Servicing activities which have been delegated by VicAsset Advisors UK Limited
  VicAsset Advisors Hong Kong Limited (Company Number 2806213) whose registered address is c/o Intertrust Hong Kong Limited,3806 Central Plaza, 18 Harbour Road,Wanchai, Hong Kong	Provision of real estate advisory services as well as certain Special or Master Servicing activities which have been delegated by VicAsset Advisors UK Limited
  VicAsset Advisors India Private Limited (Corporate Identity Number U74999HR2020FTC086603) whose registered address is B-583, Adjacent Park Plaza, Gurgaon IN, Sushant Lok, PH-1, Gurugram, Gurgaon, Haryana, 122009, India	Provision of real estate advisory services as well as certain Special or Master Servicing activities which have been delegated by VicAsset Advisors UK Limited

• Employee Privacy Notice
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  Employee Privacy Notice

  What does this notice cover?

  This notice describes how VicAsset Advisors UK Limited and its affiliates (‘the Company”, "we", "us") use and disclose your personal data as part of your potential, current or previous employment relationship with us. We also may provide you with additional information when we collect personal data where we feel it would be helpful to provide relevant and timely information.

  This notice applies to Company employees and, where applicable, to contractors who provide services to the Company. The data processing described in this notice may be limited as required by applicable law.

  What personal data do we collect?
  We collect and process personal data about you. This includes, where permitted by local laws:

  your name, gender, date of birth, home address, personal email address, personal phone number, employee ID number, work contact details (phone, email, and physical address), nationality, immigration status and copies of identity documentation;

  bank account details and national personal ID number for payment and taxation purposes;

  beneficiaries’ details in relation to life insurance or other benefits, emergency contacts, marital status, information about family members (name, date of birth, gender and national personal ID number) where necessary for the provision of applicable benefits, guarantees or relocation assistance;

  job title, compensation, benefits, professional experience, education and qualifications, training records, skills, expense records (such as details of out of pocket expenses, corporate credit cards, company cars or private cars where an allowance is claimed and mobile phone costs), in certain countries, information about trade union affiliation and religious belief if you have informed us of your trade union membership or asked us to make payments to trade unions or for religious tax on your behalf, information concerning performance history and appraisals, career plans and geographic mobility, conduct and information about violation of laws or breach of company policies, disciplinary proceedings and in certain countries, where permitted, details of professional registrations, and sanctions with professional bodies or criminal convictions where you have consented (as may be required by applicable laws) to a background check;

  medical leave information, medical certificates, other documents required to confer special benefit status, such as information concerning pregnancy status and age of children, etc. where applicable;

  This includes information processed whilst using our computers, printers, servers and systems (including electronic documents, SharePoint, email, instant messages and internet use), telephones, voicemail systems, other electronic devices used by or allocated to you, desks, lockers, cabinets, vehicles and any other equipment belonging to us together with information collected on CCTV and via other access and security controls (including biometric data) to the extent that this is necessary and permitted by law. For more information on our monitoring activities, please see the Information Security Monitoring Procedure.

  Where sensitive personal data is collected, we will ensure that any additional legal requirements are complied with. For example, it may be necessary to ask for your consent in certain circumstances.

  On occasion, we may receive personal data from third party sources, such as if we receive details of a certification or training you obtained, or where we receive feedback or references concerning your performance.

  How do we use this personal data and what is the legal basis for this use?
  We process this personal data for the following purposes:

  As required to establish and perform the employment contract, to maintain or terminate the employment relationship and to enable you to perform your job. This includes recruiting and hiring and administration of payroll and benefits, establishing your right to work, absence, compensation and taxation, performance and talent management, management, training and leadership development, succession planning, award recognition, employee surveys, marketing, insurance, occupational health, retirement plans, stock plans, expense management and professional travel.

  As required to pursue our legitimate interests (provided this is not overridden by the interests or rights of relevant individuals) in particular:

  to provide access to our offices, manage our IT systems and infrastructure, collate company directories and provide communication services such as e-mail, telephone and internet access;

  to carry out our business functions such as headcount planning, reporting and expense management, quality control and service level verification;

  to protect the security of our premises, assets, systems, and intellectual property to administer access rights, monitor and enforce information security and other company policies, including monitoring communications where permitted by local law and in accordance with our Information Security Policy, to conduct necessary investigations and disciplinary actions as well as to monitor Time at Work / absence / flextime etc;

  to allow you to access benefits offered by us and other providers. This includes medical insurance, occupational health, retirement plans, stock plans, access to company cars and automotive insurance, and childcare benefits, where provided. Some benefits may require you to provide personal data concerning family members, partners or next of kin, in which case you must inform them before providing it to us;

  to connect employees, through the use of internal directories. This includes information which you provide for your internal company profile (including your photo), and for internal communications, permitting the company to share information with employees and allowing employees to identify, exchange information and communicate and work remotely with each other;

  Compliance with applicable laws and protection of our legitimate business interests and legal rights, including, but not limited to, use in connection with legal claims, compliance, regulatory, auditing, investigative and disciplinary purposes (including disclosure of such information in connection with legal process or litigation) and other ethics, anti-corruption and compliance reporting tools.

  As required by the Company to analyze and monitor the diversity of the workforce in accordance with applicable laws. This includes, for example, compliance with equal opportunity employment laws.

  Where permitted by local law and with your consent (as may be required by applicable laws), we may also conduct background checks to evaluate eligibility for employment and medical information if a regular or onboarding health check is required or to evaluate eligibility for applicable benefits.

  Who will we share this data with?

  Personal data may be transferred to our group companies to administer and manage group functions, including to assess your performance.

  Personal data may also be shared with third party service providers, who will process it on our behalf for the purposes above. Such third parties include, but are not limited to, HR & payroll service providers and IT service providers. Personal data may also be shared with third party benefit providers such as travel agencies and travel service providers, banks, credit card companies, brokers, health or life insurance providers, occupational health, pensions providers, medical services and medical insurance providers, training providers, survey service providers, investigators, and employee hotline administrators.

  Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

  In the event that our business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser's adviser and will be passed to the new owners of the business.

  Where can you find more information about our handling of your data?
  See our fuller Privacy FAQs below for further details on retention periods, data sharing, international transfer, contact details and your rights.

  Privacy FAQs

  What rights do you have in relation to my personal data?
  You may be entitled to ask us for a copy of your personal data, and to correct it.  These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your personal data. 

  Where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage the employment relationship, or to meet obligations placed on us.In all other cases, provision of requested personal data is optional.

  If you have any concerns or questions about how we process your personal data, please contact the Data Privacy Lead at privacy@vicasset.com.

  If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the supervisory authority in the same country as your employing entity. In the UK, this is the Information Commissioner's Office.

  Which entity is your data controller?
  The data controller for your personal data is your employing entity i.e either VicAsset Advisors UK Limited, VicAsset Advisors Spain SLU, VicAsset Advisors HK Limited or VicAsset Advisors Germany GmbH as appropriate.

  How long will you hold my personal data¹?
  We will keep your personal data (includingdata retained from the application and selection process), for the course of the employment relationship and, to the extent permitted, after termination of employment. Laws may require us to hold certain personal data for specific periods. In other cases, we may retain personal data for an appropriate period after the employment relationship ends to protect ourselves from legal claims, or to administer our business.More information about our retention policies see the Data Retention Policy.

  ¹ Read 'Data User' in place of 'Data Controller' for purposes of compliance with Hong Kong data protection laws.

  Where will you send my personal data?
  Personal data contained in internal directories may be accessed by any of our group companies, including in the US /on a worldwide basis. Other personal data will primarily be processed by employees of the HR, IT and Accounting, Legal and Compliance Teams, where relevant and necessary. Some of these employees and IT systems may be located outside of your country including in the US

  Where personal data is transferred outside the EEA, and where this is to a group company or vendor in a country that is not subject to an adequacy decision by the EU Commission, personal data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or Binding Corporate Rules. To find out more information or to obtain a copy of the relevant mechanism for your review, please contact compliance@vicasset.com².

  ² This paragraph is not applicable to Data Subjects in Hong Kong

• CloudEstate

Victoria Asset Management is authorised and regulated by the Financial Conduct Authority.